FAQ

Each RadShape comes with a different texture and style.

RadShape 01: type 4b-4c hair. Think Big Care No Care, but better.
RadShape 02: type 4b-4c hair. Think thick crochet curls!
RadShape 03: type 3B-3C hair. Think Yara Shahidi.

You can find all the details on each product page. If there are any other textures you’d like to see, just drop us an email at support@radswan.com

For a quick refresh, use a very small amount of lightweight leave-in conditioner or hair refresher and apply it over the hair. Finger detangle and then air dry.

For a deep clean, fill a basin with shampoo and water to dilute. Finger comb the style first before soaking in the basin. Gently swish and then rinse. Hang or rest on mannequin foam head to dry

We use a standard medium size cap (22 inches), it is adjustable and can be tightened as needed. If you have a lot of volume, we would recommend cornrowing or flat twisting your hair to keep the RadShape flat.

All measurements and guidelines can be found on the FINER DETAILS of each RadShape.

With the hair being synthetic, we wouldn't recommend using hot tools on them.

Bleaching or dyeing your RadShape risks destroying the hair completely. The color just wouldn’t adhere to the fibers. We know you love the versatility that comes with our RadShapes, so we are working on different styles and shades just for you.

Are they any specific colours you really want to see on RadSwan? Let us know at support@radswan.com

We wouldn’t recommend swimming or working out with your RadShape as the chlorine/salt water/excessive sweat can damage the premium fibres causing it to lose its vibrancy and life at a much faster rate. However if you do opt to then we would say:
- Wear your RadGrip, it help to hold your RadShape in place whilst working out
-Wear a swimming cap when swimming.
- Tie your RadShape back in order to reduce tangling.
- After swimming or working out, wash your RadShape, RadGrip (and natural hair) as explained under our FAQ question “How to wash and look after the hair?”

There’s no secret, the better you take care of it, the longer it will last. Luckily for you, our RadShapes need minimal care. If well maintained, they can last 2-4 months with daily wear. If you want your RadShape to last longer, you could get a second one and rotate? Just an idea...

For double protection, wrap your RadShape in a hair net before putting it back in the RadCase (also great for travel, if we do say so ourselves) or on a styrofoam head. Don’t forget to lightly detangle with your fingers before storing your shape, and keep it away from direct sunlight.

The RadGrip is extremely durable and so a replacement isn't needed until at least 6 months to 1 year.

Our RadShapes are like nothing you’ve seen before. We choose soft, lightweight, synthetic fibres (we use 0% human hair) that look and feel like the real thing. Our innovative lace is designed to match your skin and melt into your hairline.

Each RadShape is different, with naturally textured curls (types 3-4 hair). They’re available in both black and dark brown. For a deep dive, please refer to our Conscious Quality page. Promise, you won’t regret it!

Authentically synthetic, no human hair here! We use premium, alkaline-free* RadFibers that can be recycled after use (we’ll tell you more about that later though).

*Alkaline-free ensures that the products do not itch and instead are 100% comfortable against the skin and scalp.

They absolutely are! No humans or animals are harmed in the making of RadShapes.

Our images aren’t retouched, we only add a little grain, so what you see is what you’ll get. But we also understand that the picture and RadShape may slightly vary IRL. So, if for some reason you’re unhappy with your order, we will offer a full refund.

Please check our Refund Policy page for more details.

We ship to all 50 states and to Canada! Delivery times may vary depending on location, but we will always find our way to you.

As soon as your order has been processed, it will be shipped to you.* You will get an email with a tracking number that will be active within 24 hours. If your tracking info takes too long to get to you, please reach out to us at support@radswan.com and we’ll take care of it.

Standard shipping usually takes 5-10 business days. It may take a little longer depending on your location.

Please note orders may delay due to the current situation and enhanced health and safety measures. We want to keep our customers and staff safe, while working on getting your parcel to you as quickly as possible! Thank you for your patience and understanding during these times. Stay safe and we hope you’ll enjoy your order!

Yes we do for US customers. Shipping is free when you spend over $100. It will automatically be updated in your cart at check-out.

Sorry, not yet. As soon as we do, you’ll be notified!

If your order is shipping to an incorrect address, please email us at support@radswan.com as quickly as possible with the new address. We may be able to change it for you if your order hasn't already been processed.

All tracking numbers are emailed over once it’s available but if yours is missing, please reach out to us at support@radswan.com.

Sorry, not yet. Keep your eyes peeled for any service updates on our socials and website.

Our fulfillment center works quite fast. So if you need to amend your order, please get in touch with us as quickly as possible at support@radswan.com. We can only amend orders that have not yet been processed for shipping.

Sorry to hear you want to cancel your order! You have the option to cancel your order directly from your confirmation email within 15 minutes. If it's been longer than 15 minutes, please email us at support@radswan.com and we'll take it from there. We can only cancel orders that have not yet been processed for shipping.

We love our products and want you to love them as much as we do. That’s why we have a 14 day return policy. If for any reason you aren’t satisfied, we will happily accept your return and issue a full refund on the product returned within 10-15 days.* No hard feelings.

However, please note that with returns, all lace must be immaculate (no cutting) and in its original condition, with the original packaging and the tag still on.

Please check our Refund Policy page for more details

Don’t panic, you didn’t lose anything. We provide the return slips. Just drop us an email at support@radswan.com and we’ll help you place your return.

We cannot offer exchanges at the moment. It'll be best to place a return and order again, sorry about that. As soon exchanges become available, you'll be the first to know.

Sorry, not at the moment. It is something we plan on doing, so watch out!

Sorry to hear about that! All of our orders are packed and shipped with care. If there is something wrong, please do get in touch with our team at support@radswan.com and we will work to make things right. We do ask that images of the issue be sent with your query so we can assess and determine the best next steps.

RadSwan is not responsible for lost or stolen orders. But, please do not hesitate to contact us at support@radswan.com, and we would be happy to help and investigate with the carrier.