FAQ

Each RadShape comes with a different texture and style.
RadShape 01: type 4b-4c hair. Think Big Care No Care, but better.
RadShape 02: type 4b-4c hair. Think thick crochet curls!
RadShape 03: type 3B-3C hair. Think Yara Shahidi.
You can find all the details on each product page. If there are any other textures you’d like to see, just drop us an email at support@radswan.com

For a quick refresh, use a very small amount of lightweight leave-in conditioner or hair refresher and apply it over the hair. Finger detangle and then air dry.

For a deep clean, fill a basin with shampoo and water to dilute. Finger comb the style first before soaking in the basin. Gently swish and then rinse. Hang or rest on mannequin foam head to dry

We use a standard medium size cap (22 inches), it is adjustable and can be tightened as needed. If you have a lot of volume, we would recommend cornrowing or flat twisting your hair to keep the RadShape flat.

All measurements and guidelines can be found on the FINER DETAILS of each RadShape.

With the hair being synthetic, we wouldn't recommend using hot tools on them.

Bleaching or dyeing your RadShape risks destroying the hair completely. The colour just wouldn’t adhere to the fibres. We know you love the versatility that comes with our RadShapes, so we are working on different styles and shades just for you.

Are they any specific colours you really want to see on RadSwan? Let us know at support@radswan.com

We wouldn’t recommend swimming or working out with your RadShape as the chlorine/salt water/excessive sweat can damage the premium fibres causing it to lose its vibrancy and life at a much faster rate. However if you do opt to then we would say:
- Wear your RadGrip, it help to hold your RadShape in place whilst working out
-Wear a swimming cap when swimming.
- Tie your RadShape back in order to reduce tangling.
- After swimming or working out, wash your RadShape, RadGrip (and natural hair) as explained under our FAQ question “How to wash and look after the hair?”

There’s no secret, the better you take care of it, the longer it will last. Luckily for you, our RadShapes need minimal care. If well maintained, they can last 2-4 months with daily wear. If you want your RadShape to last longer, you could get a second one and rotate? Just an idea...

For double protection, wrap your RadShape in a hair net before putting it back in the RadCase (also great for travel, if we do say so ourselves) or on a styrofoam head. Don’t forget to lightly detangle with your fingers before storing your shape, and keep it away from direct sunlight.

The RadGrip is extremely durable and so a replacement isn't needed until at least 6 months to 1 year.

Our RadShapes are like nothing you’ve seen before. We choose soft, lightweight, synthetic fibres (we use 0% human hair) that look and feel like the real thing. Our innovative lace is designed to match your skin and melt into your hairline.

Each RadShape is different, with naturally textured curls (types 3-4 hair). They’re available in both black and dark brown. For a deep dive, please refer to our Conscious Quality page. Promise, you won’t regret it!

Authentically synthetic, no human hair here! We use premium, alkaline-free* RadFibers that can be recycled after use (we’ll tell you more about that later though).

*Alkaline-free ensures that the products do not itch and instead are 100% comfortable against the skin and scalp.

They absolutely are! No humans or animals are harmed in the making of RadShapes.

Our images aren’t retouched, we only add a little grain, so what you see is what you’ll get. But we also understand that the picture and RadShape may slightly vary IRL. So, if for some reason you’re unhappy with your order, we will offer a full refund.

Please check our Refund Policy page for more details.

We ship to the United Kingdom , within the EU and Switzerland. Delivery times may vary depending on location, but we will always find our way to you. We are working hard on the back end to bring more countries to the list. Subscribe to our Newsletter to be the first to know when we ship to where you are!

As soon as your order has been processed, it will be shipped to you.* You will get an email with a tracking number that will be active within 24 hours. If your tracking info takes too long to get to you, please reach out to us at support@radswan.com and we’ll take care of it.

UK

All orders are shipped from our UK warehouse via a tracked delivery service which will be found within your shipment confirmation email and can be expected to arrive within 2-4 business days.

Please note orders may delay due to the current situation and enhanced health and safety measures. We want to keep our customers and staff safe, while working on getting your parcel to you as quickly as possible!

EUROPE

All orders are shipped from our UK warehouse via a tracked delivery service which will be found within your shipment confirmation email and can be expected to arrive within 3-7 business days, pending customs clearance. 

Following Brexit , all orders are shipped DDU (Duties and Taxes unpaid) at present outside of the UK , our customers are responsible for the payment of any applicable duties, taxes or customs clearance charges which may be incurred.

Our Zonos Hello pop up, can be used to estimate these charges. As usual our Client Experience team are here to support you throughout your shape shifting journey. As Brexit is new to us as well, we have added a promo to help with the transition which will pop up during checkout. 

Shipping outside of the UK & EU: 

All orders are shipped from our UK warehouse via a tracked delivery service which will be found within your shipment confirmation email and can be expected to arrive within 4-10 business days, pending customs clearance. 

All orders are shipped DDU (Duties and Taxes unpaid) at present outside of the UK , our customers are responsible for the payment of any applicable duties, taxes or customs clearance charges which may be incurred.

Our Zonos Hello pop up, can be used to estimate these charges. As usual our Client Experience team are here to support you throughout your Shapeshifting journey.  

We do offer free shipping to UK when you spend over £100. It will automatically be updated at checkout.

We want to ensure that our express service is reliable once rolled out, with the current restrictions related to Covid-19 we are currently unable to offer this at present, but you will be the first to know when we do!

If your order is shipping to an incorrect address, please email us at support@radswan.com as quickly as possible with the new address. We may be able to change it for you if your order hasn't already been processed.

All tracking numbers are emailed over once it’s available but if yours is missing, please reach out to us at support@radswan.com.

Sorry, not yet. Keep your eyes peeled for any service updates on our socials and website.

Our fulfillment centre works quite fast. So if you need to amend your order, please get in touch with us as quickly as possible at support@radswan.com. We can only amend orders that have not yet been processed for shipping.

Sorry to hear you want to cancel your order! You have the option to cancel your order directly from your confirmation email within 15 minutes. If it's been longer than 15 minutes, please email us at support@radswan.com and we'll take it from there. We can only cancel orders that have not yet been processed for shipping.

We want you to love your RadShape as much as we do, but if for any reason you are not satisfied, you can return your order within 14 days. We will refund you, within 10-15 days, in the same method you used to pay the original purchase. No hard feelings.

*The RadShape must not be damaged in any way. The lace must be completely intact and in its original condition, with the original packaging and the tag still on.

*For clothing items or The RadGrip, they must be unworn and unwashed. In their original packaging

To request a refund or an exchange please use our Returns Portal .

If your return or exchange is approved, then your refund will be processed for the cost of the goods, excluding shipping. If you still haven’t received your refund after 30 days, please contact us at support@radswan.com.

*RadSwan reserves the right to refuse a return on any products received back in unsatisfactory condition.

Don’t panic, you didn’t lose anything. Just add your order number and shipment name as a reference within your return or drop us an email at support@radswan.com and we’ll help you place your return.

We can process an exchange for you through our Returns Portal 

Sorry, not at the moment. It is something we plan on doing, so watch out!

Sorry to hear about that! All of our orders are packed and shipped with care. If there is something wrong, please do get in touch with our team at support@radswan.com and we will work to make things right. We do ask that images of the issue be sent with your query so we can assess and determine the best next steps.

RadSwan is not responsible for the loss of your order. However please do not hesitate to contact us at support@radswan.com, and we would be happy to help and investigate with the carrier.

As our European warehouse is based in the UK and following the UK’s exit from the European Union, shipments to our customers within the EU will now entail the following costs to be paid by the customer:

- Customs Clearance Charges.
- Local Tax (VAT).
- Duty if the shipment value is greater than 150 euros.

Our Zonos Hello pop up, can be used to estimate these charges. As usual our Client Experience team are here to support you throughout your shape shifting journey.

As Brexit is new to us as well, we have added a promo to help with the transition which will pop up during checkout. 

FRANCAIS
Notre entrepôt européen étant basé au Royaume-Uni et suite à sa sortie de l’Union Européenne, les expéditions à destination de nos clients au sein de l’Union Européenne entraîneront désormais les coûts suivants, à la charge du client :- Frais de dédouanement,
- Taxe locale (TVA),
- Droits de douane si la valeur de l’envoi est supérieure à 150 euros.Notre pop up Zonos Hello peut être utilisée pour estimer ces frais. Et, pour compenser ces coûts qui peuvent être réclamés au client en cas de contrôle pour récupérer sa commande lors de la livraison, nous leur offrons une réduction de 20%.
Comme d’habitude, notre service client est là pour vous aider tout au long de votre parcours de Shapeshifter si besoin.

The team at RadSwan hopes you love your product, however if you refuse to collect your parcel, you will receive a refund once returned to our warehouse, with the standard shipping costs for your delivery deducted from your order.