FAQ

Each RadShape mirrors a different texture and style that mimics natural textured hair.

RadShape 01: type 4B-4C hair with a kinky and coily afro style texture.
RadShape 02: type 4 hair with spiral curls that have been blown out and heat styled.
RadShape 03: type 3B-3C hair with corkscrew hair.
RadShape 04: type 4B-4C hair with roller set curls that have been blown out and heat styled.

For additional information, you can find all the details for each RadShape on the dedicated product page. If there are any other textures you’d like to see, just drop us an email at support@radswan.com

Please watch our tutorial video dedicated to cutting the lace step by step on Youtube! It can be overwhelming, but we promise it's a lot easier than it sounds!

For maintenance and vibrancy, we recommend using some conditioner and water shaken together, and spritzing through the wig to keep fresh as opposed to washing the synthetic fibres.

Those that want to do a deep clean, please use tepid water and a coin sized amount of shampoo and once rinsed, let the wig soak before allowing it to air dry. In this state we advise to gently finger comb the curls until completely dry.

You can also watch our #RadSchool IGTV series where our founder Freddie explains how to maintain and condition the wig.

The best way to detangle your RadShape would be to finger comb your curls gently. You can also use a mix of conditioner and water to ease the process but don’t forget to let it air dry.

The beauty of our RadShape is that the curls get better and vibrant with each wear. To maintain them, you can:
- Detangle your curls with your fingers and separate gently.
- Use our RadScarf as a protective accessory that can either lift the curls away in a hairstyle or tuck them away whilst sleeping.
- Avoid external factors or elements that could accelerate this wear like sleeping with your RadShape on, keep it safely in its RadCase or on a head if you don't want to wear it to bed.

Feel free to style and play with your RadShape as you want, you're a Shapeshifter!
When you detangle/open the curls with your fingers there is a curly effect that gives it a more natural look.
You can place the parting in the middle, on the side, and of course, you can trim the wig, create a cloud shape, and even create a fringe! We completely encourage you to shape it as you feel the most comfortable.
Do your style progressively, because, once you have worked on your curls, you can't recreate the original shape of them.

With the hair being synthetic, we wouldn't recommend using hot tools on them as your RadShape quality can be destroyed.

Bleaching or dyeing your RadShape risks destroying the hair completely. The color just wouldn’t adhere to the fibers. We know you love the versatility that comes with our RadShapes, so we are working on different styles and shades just for you.

Are they any specific colours you really want to see on RadSwan? Let us know at support@radswan.com

You can recreate the RadShape 04's curls with your fingers or apply flexi rods to help manipulate the curls and reduce the frizz.
We wouldn’t recommend using hot tool on your RadShapes as the hair is synthetic and it will destroy it.

You can work out with your RadShape, just be sure to use the RadGrip to secure it. However, we wouldn’t recommend swimming with your RadShape as the chlorine/salt water/excessive sweat can damage the premium fibres causing it to lose its vibrancy and life at a much faster rate. However if you do opt to then we would say:
- Wear a swimming cap when swimming.
- Tie your RadShape back in order to reduce tangling.
- After any exercise whilst wearing your RadShape, we advise you to wash your wig, RadGrip (and natural hair) as explained under our FAQ question “How can I wash and look after my RadShape?”

We use a standard medium size cap (22 inches), it is adjustable and can be tightened as needed. If you have a lot of volume, we would recommend cornrowing or flat twisting your hair to keep the RadShape flat.

All measurements and guidelines can be found on the FINER DETAILS of each RadShape.

There’s no secret, the better you take care of it, the longer it will last. Luckily for you, our RadShapes need minimal care and if well maintained, they can last 2-4 months with daily wear. If you need tips on how to maintain your curls and vibrancy after wear, you can read our FAQ question on “How can I maintain my RadShape's curls?”

For double protection, wrap your RadShape in a hair net before putting it back in the RadCase (also great for travel, if we do say so ourselves) or on a styrofoam head. Don’t forget to lightly detangle with your fingers before storing your shape, and keep it away from direct sunlight.

Our RadShapes are like nothing you’ve seen before. We choose soft, lightweight, synthetic fibres (we use 0% human hair) that look and feel like the real thing. Our innovative lace is designed to match your skin and melt into your hairline.

Each RadShape is different, with naturally textured curls (types 3-4 hair). They’re available in both black and dark brown. For a deep dive, please refer to our Conscious Quality page. Promise, you won’t regret it!

Authentically synthetic, no human hair here! We use premium, alkaline-free* RadFibers that can be recycled after use (we’ll tell you more about that later though).

*Alkaline-free ensures that the products do not itch and instead are 100% comfortable against the skin and scalp.

They absolutely are! No humans or animals are harmed in the making of RadShapes.

Our images aren’t retouched, we only add a little grain, so what you see is what you’ll get. But we also understand that the picture and RadShape may slightly vary IRL. So, if for some reason you’re unhappy with your order, we will offer a full refund.

Please check our Refund Policy page for more details.

Only the amount of lace used at the front of the wig, it can differ between the lace stretching from ear to ear, 13 x 6 or 4x4. We designed our RadShapes with a 4x4 as it’s the perfect circumference for styling.

In most cases the allergies to synthetic fibers that manifest themselves by itching are due to alkaline, but our fibers are alkaline-free. We provide a premium kanekalon synthetic quality that excludes itchiness, smells and a plasticky shine.

We used velvet (90% Polyester 10% Spandex) and jersey (86% Polyamide, 14% Elastane).

After several trials and our innovative efforts, it has allowed us to develop a product with one universal shade that suits all skin and scalp tones, providing the faux scalp effect underneath the lace wig. We tested it against many different skin tones and noticed how natural the cinnamon shade is on all skin tones - it's perfect!

Our RadGrip™ only comes in one size currently but we have undersigned it with a long velcro fastening that makes it adjustable for many head sizes. But, if it still seems too big for your head, you secure it by using bobby pins. We promise your RadShape won’t move!

You simply hand wash with cold water and lay flat to dry.

The RadGrip™ is extremely durable and so a replacement isn't needed until at least 6 months to 1 year after purchase. In order to maintain it, simply hand wash with cold water and lay flat to dry.

We currently ship to the United Kingdom, the European Union and, Switzerland but we're working on shipping to more countries as our community deserves to discover the RadSwan experience!
If you can't find your European country in our list please send us an email to support@radswan.com

Our processing time before an order is being shipped is 3-5 working days, excluding weekends. We will email you a confirmation once it ships, and that will include tracking information as well.

*Tracking number will be active within 24 hours.
If your tracking info takes too long to get to you, please reach out to us at support@radswan.com and we’ll take care of it.

Delivery times may vary depending on location, but we will always find our way to you.

All orders are shipped from our UK warehouse can be expected to arrive within 2-4 business days after shipping for UK and 3-7 business days, pending customs clearance for EU.

Please note orders may delay due to the current situation and enhanced health and safety measures. We want to keep our customers and staff safe, while working on getting your parcel to you as quickly as possible! Thank you for your patience and understanding during these times. Stay safe and we hope you’ll enjoy your order!

Yes we do for UK customers. Shipping is free when you spend over £100. It will automatically be updated in your cart at check-out.

Sorry, not yet. As soon as we do, you’ll be notified!

If your order is shipping to an incorrect address, please email us at support@radswan.com as quickly as possible with the new address. We may be able to change it for you if your order hasn't already been processed.

All tracking numbers are emailed over once it’s available but if yours is missing, please reach out to us at support@radswan.com.

Sorry, not yet. Keep your eyes peeled for any service updates on our socials and website.

Our European warehouse is based in the UK, so following Brexit, all orders are shipped DDU (Duties and Taxes unpaid) at present outside of the UK and our customers are responsible for the payment of any applicable duties, taxes (VAT) or customs clearance charges which may be incurred.
As RadSwan is part of Import One Stop Shop (IOSS) for our EU customers, orders below €150 EUR will have duty and taxes included, orders above €150 EUR will need to the following pay duties and taxes:
- Customs Clearance Charges.
- Local Tax (VAT).
- Duty.
The amount that the carrier could claim from you before delivering corresponds to these above duties and taxes.

If you refuse to pick up your package, you will be refunded once it is returned to our warehouse. However, the initial standard shipping charges for your delivery will not be refunded.

Our Zonos Hello pop up, can be used to estimate these charges. As Brexit rules and regulations are ever changing please feel free to reach out to our Customer Experience team at support@radswan.com

FRANCAIS
Notre entrepôt européen est basé au Royaume-Uni. Suite au Brexit, pour les commandes expédiées en dehors du Royaume-Uni, nos clients sont responsables du paiement de tous les droits, taxes (TVA) ou frais de dédouanement qui peuvent être encourus.
Comme RadSwan fait partie d'Import One Stop Shop (IOSS), les commandes inférieures à 150 euros comprennent les droits et taxes, alors que les commandes supérieures à 150 euros devront s'affranchir des droits et taxes suivants :
- Frais de dédouanement.
- Taxe locale (TVA).
- Droits de douane.
Le montant que le transporteur pourrait vous réclamer avant la livraison correspond à ces droits et taxes.

Si vous refusez de récupérer votre colis, nous vous rembourserons une fois qu'il sera retourné à notre entrepôt. Toutefois, les frais d'expédition standard initiaux de votre commande ne seront pas remboursés.

Notre fenêtre pop-up "Zonos Hello" peut être utilisée pour estimer ces frais. Les règles et réglementations relatives au Brexit étant en constante évolution, n'hésitez pas à contacter notre équipe chargée de l'expérience client à l'adresse suivante support@radswan.com

Our fulfillment center works quite fast. So if you need to amend your order, please get in touch with us as quickly as possible at support@radswan.com. We can only amend orders that have not yet been processed for shipping.

Sorry to hear you want to cancel your order! You have the option to cancel your order directly from your confirmation email within 15 minutes. If it's been longer than 15 minutes, please email us at support@radswan.com and we'll take it from there. We can only cancel orders that have not yet been processed for shipping.

We love our products and want you to love them as much as we do. That’s why we have a 14 day return policy. If for any reason you aren’t satisfied, we will happily accept your return and issue a full refund on the product returned within 10-15 days.* No hard feelings.

However, please note that with returns, all products must be immaculate and in their original condition, with the original packaging.

Please note we don’t offer a free return service at the moment, check our Return Policy page for more details and use our Returns Portal to request a refund.

Don’t panic, you didn’t lose anything there is no return slip in the parcel.

We don’t offer a free return service at the moment but please use our Returns Portal and follow the instructions for a return.

We cannot offer exchanges at the moment. It'll be best to place a return and order again, sorry about that. As soon exchanges become available, you'll be the first to know.

Sorry, not at the moment. It is something we plan on doing, so watch out!

Sorry to hear about that! All of our orders are packed and shipped with care. If there is something wrong, please do get in touch with our Customer Experience team at support@radswan.com and we will work to make things right. We do ask that images of the issue be sent with your query so we can assess and determine the best next steps.

RadSwan is not responsible for lost or stolen orders. But, please do not hesitate to contact us at support@radswan.com, and we would be happy to help and investigate with the carrier.

Don't worry at all, our Client Experience Team would be happy to help you.
Please contact them using our form or via our chatbot on the website or at support@radswan.com
They will be the best to allow to enjoy your RadExperience without issue.