FAQ

Each RadShape comes with a different texture and style.
RadShape 01: type 4b-4c hair. Think Big Care No Care, but better.
RadShape 02: type 4b-4c hair. Think thick crochet curls!
RadShape 03: type 3B-3C hair. Think Yara Shahidi.
You can find all the details on each product page. If there are any other textures you’d like to see, just drop us an email at support@radswan.com

For a quick refresh, use a very small amount of lightweight leave-in conditioner or hair refresher and apply it over the hair. Finger detangle and then air dry.

For a deep clean, fill a basin with shampoo and water to dilute. Finger comb the style first before soaking in the basin. Gently swish and then rinse. Hang or rest on mannequin foam head to dry

We use a standard medium size cap (22 inches), it is adjustable and can be tightened as needed. If you have a lot of volume, we would recommend cornrowing or flat twisting your hair to keep the RadShape flat.

All measurements and guidelines can be found on the FINER DETAILS of each RadShape.

With the hair being synthetic, it might be best not to. However, if you choose to straighten your RadShape, do not go above 180°C.

Bleaching or dyeing your RadShape risks destroying the hair completely. The colour just wouldn’t adhere to the fibres. We know you love the versatility that comes with our RadShapes, so we are working on different styles and shades just for you.

Are they any specific colours you really want to see on RadSwan? Let us know at support@radswan.com

Of course you can! Don’t forget your RadGrip™ for added security, so you can work out without a worry in the world! When it comes to swimming, wear a cap otherwise the chlorine and salt will damage the hair.

There’s no secret, the better you take care of it, the longer it will last. Luckily for you, our RadShapes need minimal care. If well maintained, they can last 2-4 months with daily wear. If you want your RadShape to last longer, you could get a second one and rotate? Just an idea...

For double protection, wrap your RadShape in a hair net before putting it back in the RadCase (also great for travel, if we do say so ourselves) or on a styrofoam head. Don’t forget to lightly detangle with your fingers before storing your shape, and keep it away from direct sunlight.

Our RadShapes are like nothing you’ve seen before. We choose soft, lightweight, synthetic fibres (we use 0% human hair) that look and feel like the real thing. Our innovative lace is designed to match your skin and melt into your hairline.

Each RadShape is different, with naturally textured curls (types 3-4 hair). They’re available in both black and dark brown. For a deep dive, please refer to our Conscious Quality page. Promise, you won’t regret it!

Authentically synthetic, no human hair here! We use premium, alkaline-free* RadFibers that can be recycled after use (we’ll tell you more about that later though).

*Alkaline-free ensures that the products do not itch and instead are 100% comfortable against the skin and scalp.

They absolutely are! No humans or animals are harmed in the making of RadShapes.

Our images aren’t retouched, we only add a little grain, so what you see is what you’ll get. But we also understand that the picture and RadShape may slightly vary IRL. So, if for some reason you’re unhappy with your order, we will offer a full refund.

Please check our Refund Policy page for more details.

We ship to the United Kingdom and the EU. Delivery times may vary depending on location, but we will always find our way to you. We are working hard on the back end and moving fast to bring more countries to the list. Subscribe to our Newsletter to have the information first hand!

As soon as your order has been processed, it will be shipped to you.* You will get an email with a tracking number that will be active within 24 hours. If your tracking info takes too long to get to you, please reach out to us at support@radswan.com and we’ll take care of it.

UK

Standard shipping to UK usually takes 3-8 business days. It may take a little longer depending on your location.

Please note orders may delay due to the current situation and enhanced health and safety measures. We want to keep our customers and staff safe, while working on getting your parcel to you as quickly as possible!

EUROPE

Our European standard shipment services are currently experiencing severe delays due to Brexit. Europe deliveries are expected to take 6-18 business days.

Deliveries with our express shipment service, which you can select at check-out, are expected to take 5 business days.

We do offer free shipping to UK when you spend over £100. It will automatically be updated at checkout.

Sorry, not yet. As soon as we do, you’ll be notified!

If your order is shipping to an incorrect address, please email us at support@radswan.com as quickly as possible with the new address. We may be able to change it for you if your order hasn't already been processed.

All tracking numbers are emailed over once it’s available but if yours is missing, please reach out to us at support@radswan.com.

Sorry, not yet. Keep your eyes peeled for any service updates on our socials and website.

Our fulfillment centre works quite fast. So if you need to amend your order, please get in touch with us as quickly as possible at support@radswan.com. We can only amend orders that have not yet been processed for shipping.

Sorry to hear you want to cancel your order! You have the option to cancel your order directly from your confirmation email within 15 minutes. If it's been longer than 15 minutes, please email us at support@radswan.com and we'll take it from there. We can only cancel orders that have not yet been processed for shipping.

We love our products and want you to love them as much as we do. That’s why we have a 14 day return policy. If for any reason you aren’t satisfied, we will happily accept your return and issue a refund on the product within 10-15 days.* No hard feelings.

However, please note that with returns, all lace must be immaculate (no cutting) and in its original condition, with the original packaging and the tag still on.

Please check our Refund Policy page for more details

Don’t panic, you didn’t lose anything. We provide the return slips. Just drop us an email at support@radswan.com and we’ll help you place your return.

We cannot offer exchanges at the moment. It'll be best to place a return and order again, sorry about that. As soon exchanges become available, you'll be the first to know.

Sorry, not at the moment. It is something we plan on doing, so watch out!

Sorry to hear about that! All of our orders are packed and shipped with care. If there is something wrong, please do get in touch with our team at support@radswan.com and we will work to make things right. We do ask that images of the issue be sent with your query so we can assess and determine the best next steps.

RadSwan is not responsible for lost or stolen orders. But, please do not hesitate to contact us at support@radswan.com, and we would be happy to help and investigate with the carrier.

As our European warehouse is based in the UK and following the UK’s exit from the European Union, shipments to our customers within the EU will now entail the following costs to be paid by the customer:

- Customs Clearance Charges.
- Local Tax.
- Duty if the shipment value is greater than 150 euros.

As we value all of our RadFamily, we are offering a 20% discount to customers who ship goods to the EU, to reduce the financial impact of the new regulations.

This discount will be implemented on our website and displayed before you complete your purchase.

FRANCAIS
Notre entrepôt européen étant basé en Angleterre et suite à la sortie du Royaume-Uni de l'Union Européenne, les expéditions vers nos clients au sein de l'UE entraîneront désormais les coûts suivants :

- Frais de dédouanement,
- Taxe locale,
- Droit de douane si la valeur de l'envoi est supérieure à 150 euros.

Ces coûts sont normalement à la charge du client. Cependant, comme nous souhaitons faciliter l’intégration de tous nos membres à notre RadFamily, nous offrons une réduction de 20 % aux clients qui expédient des marchandises vers l'UE. Cela permet de compenser l'impact financier de la nouvelle réglementation qui leur est désormais imposée.

Cette réduction sera appliquée sur notre site web et affichée avant que vous ne réalisiez votre achat.