• UK:
  • Free Shipping For The UK On Orders Over £100

We want you to love your RadShape as much as we do, but if for any reason you are not satisfied, you can return your order within 14 days. We will refund you, within 10-15 days, in the same method you used to pay the original purchase. No hard feelings.

*The RadShape must not be damaged in any way. The lace must be completely intact and in its original condition, with the original packaging.

*The RadClips must not be damaged in any way, hair intact and in their original condition. 12 pieces should be included in their original packaging.

*For clothing items or the RadGrip, they must be unworn and unwashed. In their original packaging.

To request a refund or an exchange please use our Returns Portal.

Please note that we don’t offer free return services at the moment:

  • For UK customers, we provide a return label for £4,60.
  • For European customers, returns are at their expense and they should keep a hold of their proof of postage (traceable shipping).

If your return or exchange is approved, then your refund will be processed for the cost of the goods, excluding initial shipping. If you still haven’t received your refund after 30 days, please contact us at support@radswan.com.

 

*RadSwan reserves the right to refuse a return on any products received back in unsatisfactory condition.

 

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