Shipping within the UK & EU:
All orders are shipped from our UK warehouse and should be processed within 3-5 business days. Shipping within the UK can be expected to arrive within 2-4 business days and 3 to 7 business days within the EU.
RadSwan is part of Import One Stop Shop (IOSS) for our EU customers, that means that orders below €150 EUR will have duty and taxes included, orders above €150 EUR will need to pay duties and taxes at delivery.
Shipping outside of the UK & EU:
All orders are shipped from our UK warehouse and can be expected to arrive within 4-10 business days, pending customs clearance. Our Zonos Hello pop up, can be used to estimate any applicable duties, taxes or customs clearance charges which may be incurred.
You can return your order within 14 days. We will refund you, within 10-15 days, in the same method you used to pay the original purchase. No hard feelings.
Please use our Returns Portal.